• How do I return my Tuning Box under the 30 day guarantee?

  If you have changed your mind about your purchase, then you are covered under our 30 day guarantee. To initiate a claim simply call our offices to begin the returns process, or email the technical team directly on technical@tdi-tuning.com. You will be issued a returns number and be advised to return the product via an insured and tracked courier service.Some readers

• What does the 5 Year Warranty cover?

  The 5 year warranty is a fully comprehensive product warranty, meaning any faults in operation of the product derived from a hardware fault or software error as a result of fair and typical use will be resolved by us free of charge under the warranty. The warranty does not cover any faults your engine may develop as these will not be a result of tuning box use.Few readers

• How fast is the refund process?

  We typically initiate refunds the day after we receive the product; requiring time to process the claim. We will email you to confirm the refund has taken place and it can take up to 7 working days for the money to appear in your bank account.Few readers

• I think my product is faulty. What should I do?

  Contact us immediately by telephone, or email the technical team directly on technical@tdi-tuning.com and we will happily assist you. In the first instance we may ask you to follow some simple steps to help diagnose the problem or resolve it. If the problem can't be solved remotely, we will likely initiate a return for inspection if the product is under warranty.Few readers

• I have not received a postage receipt email. What should I do?

  In the first instance we would advise you to check the tracking number you were supplied with by your courier company to see the status of your parcel. If it shows as delivered then please call us or email the shipping team on shipping@tdi-tuning.com and we will investigate further for you.Few readers

• How should I post the Tuning Box back to you?

  We would recommend that you return the product to us via a tracked and sufficiently insured service, with the value of the product insured for a minimum of £300. If you need any help regarding shipping, email shipping@tdi-tuning.com and they will happily help you.Few readers